How do I exchange an item?
While we're unable to exchange items, we can set up a Return Authorization so you can return the items you no longer need and place an order for new items. You can start the return process by filling out the form under our Support Ticket area.
How do I return an item?
Simply submit a Support Ticket to request a return.
What is your Returns Policy? Do you charge a restocking fee?
If, for any reason, you are unsatisfied with the products you received, simply submit a Support Ticket to request a return. Important information and instructions regarding returns are provided via RMA, and therefor are subject to RMA approval. Items sent back without prior RMA approval may be denied. All return requests must be submitted within 30 days of product delivery. Once an RMA is issued, the products must be received back to us, in original condition, within 30 days. Returns will not be accepted unless they are complete. All original boxes, packing materials, parts, components and pieces must be returned to us for a return to be processed. Returns will not be granted without all of the products original packaging and parts. Refunds requested for returns are subject to a 15% restocking fee. Restocking fees do not apply to returns for exchange. ALL associated shipping fees are non-refundable. We do not issue return labels for returns or exchanges.
What if my order is returned by the carrrier?
If your order is returned by the carrier due to part or all of the address being provided incorrectly, for refusal, the receiver was unavailable at all attempts or the package was unclaimed, you will be responsible for the associated shipping fees to reship the order. If you wish to receive a refund for a package returned by the carrier, a 15% restocking fee will apply and shipping is non-refundable. If you are and international customer and refuse a package due to customs and/or brokerage fees, or any other reason, you may be ineligible for refund or reshipment.
Can I return a Custom Printed Item?
As you may be aware, custom printed products cannot be restocked. In fact, the industry standard for customized products dictates a no return and a no refund policy with the exception of items that are unusable. Unusable items include but are not limited to broken glassware, bent or misshapen bottle openers, cracked or broken license plates, etc. Items with production quality flaws are wholly non-refundable, but may be eligible for a discount or refund. If you receive an order with unusable items, you must contact us within seven days of receiving your order. We require photographic evidence of the unusable items prior to any credits being issued.
What do I do if I receive a product that is damaged or defective?
If you received damaged or defective products, it must be reported within 7 days of delivery. Please note: Photographic evidence will be required for any problems with your order. Problems reported after 7 days of delivery may be disqualified for replacements or refunds.
What do I do if I receive the incorrect product?
If an incorrect product is received, please report this to us within 7 days of receiving your order. We may request that the incorrect item be returned to us at our expense. If the item is not returned, you may be charged for the incorrect item. You can submit a support ticket to us through our ticket system or email us at firstname.lastname@example.org