Dear Customers,
We are Open! However, with the current situation of the Covid-19 pandemic, we wanted to update you on the current status of BarProducts.com and our team.
Customer Service is still available and ready to assist during our normal business hours (9 AM - 5 PM, Monday- Friday). You are able to speak with a Customer Service representative during these times via our online chat service, giving us a call, or emailing us. Both of our BarProducts.com facilities (Indiana and Florida) are still shipping orders every day (Monday-Friday). Our staff’s health is our top concern! Due to the threat of the Covid-19 virus, we have reduced our staff in each of our distribution centers. Therefore you may experience a small delay of 1-2 business days before your order is able to ship. But, rest assured, we are working as quickly as possible to get each order shipped in a timely manner. We appreciate your patience and understanding during this time. Things are changing daily with the way counties, states and even countries are handling the Covid-19 pandemic. While we are doing our best to stay on top of areas that may have delivery limitations, we strongly suggest that our customers make sure that the shipping address provided on your order is a serviceable area.
With that being said, please note that many of our shipments do go out with the UPS or USPS carrier. Once the shipment leaves our facility and is in the hands of the carrier the purchase is completed on our part, as we have no control over these carriers. UPS currently has several service alerts due to COVID and are not guaranteeing shipments at this time, therefore we cannot guarantee them or refund for late shipments. For more information, please visit https://www.ups.com/us/en/service-alerts.page?id=alert1
Should you have any questions or concerns, please do not hesitate to contact us. We appreciate your business and are looking forward to pulling out of this crisis with you!
Please be safe and stay healthy!
Best Regards,
Mark Hastings
CEO of BarProducts.com, Inc.